Shipping & Returns

Return &

Exchange Policy

We accept returns within 10 days of your order only if your item is damaged. We can happily replace your item but will need to charge the cost of return shipping. 

 

Merchandise must be returned within 15 days of your order to be eligible for an exchange. Unfortunately, at this time, we cannot offer refunds unless approved otherwise by our customers service team. 

 

We only receive merchandise in its original condition; stained or damaged being worn merchandise won’t be received. 

 

Please allow up to 10 business days for exchanges to be processed. 

Shipping Costs

Shipping is calculated depending on where the piece is being sent. You will receive a tracking number in an email once the order has shipped. 

 

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these fees in any way. Since duties and taxes vary by country and by what’s being ordered. Please contact your local customs office for more information. 

Contact

To allow us to serve you better we encourage you to regularly review and update your personal information. If you have any comments or questions about your privacy or security on our website or want to update, correct or request removal of your personal information from our customer database, and/or our newsletters please contact us at info@yoannygarcia.com

When contacting us, please be sure to provide us with your exact name, email address, mailing address and/or telephone number(s) in order to be sure we handle your request correctly. 

Following any of these requests, some of your personal information may be retained for a period of time to be stored on back up files for legal, financial or technical reasons.